Know how to cancel counter ticket online



July 10, 2019 - Reading time: 4 minutes

Know how to cancel online for the tickets which are booked in Railway's counter, station, reservation office and booking office

Know how to cancel online for the tickets which are booked in Railway's counter, station, reservation office and booking office

Step [1] Go to www.irctc.co.in.
Step [2] move the mouse cursor over to the train option. This option will show you at the top of the homepage.
Step [3] Now move your cursor to the cancellation ticket in the drop-down menu.
Step [4] Now click on the counter ticket.
Step 5] Now click on the PNR number, it is printed on the train ticket.
Step [6] Now enter the captcha and confirm the checkbox that the rules and procedure have been fully read.
Step [7] Click submit now.
Step [8] Now enter the one time password that has been sent to your mobile. This is the number that you made available at the time of booking. Click submit now.
Step [9] After validation of OTP, validate your PNR details.
Step [10] After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen.

  • An SMS will be sent with PNR and refund details. Sample format: “Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions”
  • For tickets cancelled (including return journey tickets) before 24 hours of scheduled train departure time:
  • Refund of fare as permissible can be collected on submission of original PRS counter ticket from any PRS counter of Indian Railways upto 4 hours before the scheduled departure time of the train in case of confirmed tickets and upto thirty minutes before the scheduled departure time of train in case of RAC/waitlisted tickets.
  • For tickets cancelled (including return journey tickets) between 24 hours and upto 4 hours for the confirmed tickets and upto thirty minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. Please check the convenience of collecting refund from journey commencing station before cancelling your ticket
  • During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under:- time is (i) between 1801 hours and 0600 hours.
  • Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.
  • After this, the amount of the refund will appear on the screen and the user will receive an SMS which will contain information about PNR and refund.